Lucid said global service wait times fell 20% in the third quarter from the second quarter as it added technicians, advisors and mobile-service capacity, the company announced. A Lucid press release and EVmagz reported the same figures.
Why it matters: The luxury EV maker is enlarging its after-sales network ahead of midsize-platform models planned for the second half of 2027. Chief Customer Officer Billy Hayes said Lucid is “building a broader, more accessible service network that supports our guests wherever they are in the ownership journey.”
Through the third quarter, Lucid said it increased technical and service-support staffing by more than 40% globally from the prior quarter, with a 50% increase targeted by the end of 2026 and 60% in the first quarter of 2027. North American Mobile Service capacity rose 15% in the third quarter, with a 40% increase targeted by year-end, supported by 20 additional Lucid Gravity Mobile Service vehicles. The company also said more Certified Collision locations can now perform recall campaign work.
Lucid opened its first combined studio and service location in Mission Viejo, California, and said further combined operations are planned for downtown Los Angeles and Dallas later this year and for Highland Park, Illinois, in the first quarter of 2027. It also named new retail and authorized-service partners in the Netherlands and Germany, including a Hengelo location with Munsterhuis Autobedrijven and a Duisburg site planned for January 2027 with Cloppenburg Automobil.